Vodafone says sorry, admits Jamie was right (kind of).
Posted in Communications / PR on Mar 2nd, 2009
“Our plan was to make things easier for you but it didn’t quite go to plan. So, we have made some changes.”
Thus goes the beginning of Vodafone’s letter of apology in regard to their online billing scheme. Really, the plan fell flat because Vodafone weren’t actually trying to make things easier for the customer, nor [...]
